Online Help
WhiteQloud FAQ
Welcome to WhiteQloud Online Help
Getting started with WhiteQloud
Free Try
FAQ
Account and Billing
How do I create a free account?
What features are limited on the free account?
How to get more bandwidth?
How do I upgrade driectly to a paid account?
If I purchase more space, do I still receive the free 1GB?
I forgot my password. How do I recover it?
How do I change my password or registered email address?
Can I change my account username?
Can I need a credit card? How do I change the account cash balance of my account?
Why should I deposit at WhiteQloud?
How secure is Deposit?
How do I discontinue my account?
What happens about my annual billing period?
How do I check the next billing date on my account, or view my account balance?
Do you give my email address to other companies?
Can I share my account logon with other people?
Can I use my web account logon to access WhiteQloud client software applications?
Uploading, Downloading and Editing Files
Are there limits on how much I can upload?
What should I do when WhiteQloud File Explorer pop up a message box to prompt that I am a free account?
Why is upload so slow?
Why does the remaining time on my upload keep changing?
What happens if I interrupt an upload/download?
What is the best way to upload/download a Large amount of data?
Can I keep a backup copy of each file (version) that I upload?
When downloading, I can "Open" or "Save" the file. Which should I choose?
Why is there an 200MB limit on download bytes for free account?
Can multiple users edit the same document simultaneously over the web?
How do I directly edit documents over the web?
What should I do if I continue to have problems uploading?
Sharing Files
Can I share files to non-WhiteQloud users?
How do I share files with other WhiteQloud users?
How can I prevent users from changing files in a shared folder?
Can I invite someone to upload files into a folder in my account?
How do I change a Share I created
Is there a period of validity for the Share Link?
Share Link is Not Working?
Publish Files
Can guest access the publish?
Are there any limits on publish?
How do I change a Publish I created?
Is there a period of validity for the Publish Link?
Backup files
What is WhiteQloud Backup?
How does it work and how to get started with WhiteQloud Backup?
How can WhiteQloud make sure my files are secure on the Internet?
Why do I need a backup service?
I have local backup using a USB drive, what is the advantage of WhiteQloud backup?
Should I use Real-time backup or scheduled backup?
Can I back up multiple computers using the same WhiteQloud account?
Which folders should I backup? Do I just backup the whole C: drive?
Do you support incremental backup or you upload all files every time?
Do you keep file version history?
I have a small business with 10 employees and 12 PCs, what is the best way to backup all PCs?
Can it backup my (Outlook) emails?
Why is your service not free?
Publishing Website
Why WhiteQloud?
Do I have to have a domain name in order to sign up?
What name will have my web site?
Do you sell Domains?
I want to make a website, but I have no idea what I'm doing. Where do I start?
How can I upload content of my new web site?
What are the file names that I can use to set one of my HTML pages to be the default loading one?
How do I FTP to my site with Internet Explorer?
I receive an error when trying to FTP to my site.
What is data transfer?
FTP
What is WhiteQloud's FTP Site?
What FTP client should I use to access WhiteQloud's FTP Site?
What is the No.1 technical advice that users should know?
I am a WhiteQloud user, how do I log on WhiteQloud's FTP Site?
I am not a WhiteQloud user, and I have received a share notification e-mail from my friend. How can I access the shared folder through FTP?
What access level will I have for a shared folder?
Can I log on anonymously to access a published folder?
I want my clients to post files to me, how can I creat an client FTP account?
How much does it cost to host my FTP site at WhiteQloud?
Is there additional bandwidth limit on FTP access?
Using WhiteQloud Web
Overview
Main View Tabs
How to log in?
How to log out?
My account
How can I creat a new WhiteQloud account?
3 types of user accounts on WhiteQloud
How to manage your account?
How to creat a group?
How to deposit money into your account?
How to transfer funds to another member?
How to subscribe our service?
What are the subscription service?
My storage
Download
How to download files from WhiteQloud Web?
Can Downloads be interrupted and resumed later?
Is there any limitation when downloading files?
Upload
How to upload files to WhiteQloud Web?
How to upload files by using WhiteQloud FlieManager?
How to upload files by using Email Attachments?
Is there any limitation when uploading files?
Photos
Share
How to share folders to other users?
How to create a group share?
How to access folders shared by other users?
How to manage existing shares?
Bandwidth Limit on Sharing and Publishing Files
Backup
Publish
Publish Folder
How to publish folders to others?
How to access folders published by others?
How to manage existing published folders?
Bandwidth Limit on Sharing and Publishing Files
Publish Website
How to publish my websites?
How to manage my website HTML files?
How to host you private domain website?
How to access websites of other users?
Why is there an account type limit on websites?
Advanced
email
bbs
contacts
Business Web Hosting Solution
Create A Business Website
SMTP/POP3 Email Service
E-Commerce Hosting Service
Mapping Drive
Instroduction
How to map a internet drive
Using WhiteQloud Client Software
WhiteQloud Online Backup
Usage Notes
Installation
Sign Up
Log On WhiteQloud Online Backup
Backup
Quick Task
Advanced Task
Email Backup
Manage Tasks
Restore
Options
Advanced Features
Windows Explorer Integration
Run as a service and network backup
Encrypted File Storage
Support and Service
Copyright
WhiteQloud File Explorer
How to install?
How to sign up as a new user?
How to log on your account?
How to use WhiteQloud File Explorer?
Manage Local Files/Folders
Manage Online Files/Folders
Transfer Files/Folders
Work Offline
Share Files/Folders
Publish Files/Folders
Synchronize Folder
Access other's Publish
Backup Files / Folders
Edit Photos in Batch PhotoEditor
Windows Explorer Integration
Account Setting and Options
Support and Service
Copyright
WhiteQloud Email Backup
How to install?
How to sign up as a new user?
How to log on your account?
How to use WhiteQloud Email Backup?
Manage Local Email Files/Folders
Manage Online Email Files/Folders
Transfer Email Files/Folders
Backup emails
Account Setting and Options
Support and Service
Copyright